I need to send a shout out to the new San Diego Postmaster Andre, the genius I met yesterday in his car while he was observing and following an OUTSTANDING CARRIER with nearly 30 years of mail carrier service, as if she was a rookie. Andre, the one who hired Carrie Mannon, had absolutely NO time for me to talk about Carrie Mannon while he was at a full stop, doing his observations. He chose to roll up his window instead of listening to feedback regarding the Encinitas Garden View USPS facility supervision staff, specifically Carrie.
Finally, I phoned today to report another younger USPS carrier on my street with no satchel. He said his name was Happi, and that he forgot his satchel. Happi was here for the first time from Vista, filling in for the day, and had no experience with this route. I was told by Carrie Mannon when I phoned on the two prior occasions, that it was USPS policy that carriers wear a satchel to deliver the mail, to prevent all types of mistakes from happening, especially with new and junior carriers. Today Carrie seemingly changed policy, and said since "it was a light mail day; no one had to wear their satchels."
All I really wanted from Ms. Mannon was for her to clarify the policy on USPS carriers using satchels to keep mistakes from continuing to happen. So around and around she went, and took me on some confusing story about the use of satchels. Basically, NO ANSWER!
Ms. Mannon next asked me if I had any outgoing mail today OR had I had an incident today. Both answers were "no". She then went on to say: "well, if nothing bad has happened today, why are you even calling me (AKA why are you bothering me)?
Next, an orange "Beware of Dog" warning form (PS Form 1778) was found BY ME in the middle of MY street while on a random walk with my dog, ironically. Apparently, Edgar had dropped it "by mistake". It had MY home address on it and claimed that "We had a large dog that charged." IF THE HOMEOWNER ASSOCIATION GOT A HOLD OF THIS INFORMATION IT MIGHT BE GROUNDS FOR A FINE OR EVEN EVICTION. No one in my neighborhood is allowed to have a large, ill-tempered dog. And we don't. We have a 48-pound, 10-year old female Border Collie who is an extremely well-behaved service animal. I also reported this incident to Carrie Mannon. Edgar, who was the carrier in this incident, displayed a profound apathy, and "who cares" attitude...it was really disappointing. And Ms. Mannon was less than sympathetic listening to my complaint about the mishap!! She went silent in the middle of the conversation, and it was obvious she couldn't wait to hang up, and she could care less as well.
Always been very pleased with the service. Lines have never been too long.
I find the postal workers helpful, kind and patient to a fault even when exhausted. The volume they deal with and prices they charge are so amazing. We would feel it sorely if we lost them.
We have had our outgoing mail dropped in the middle of the street by a young male carrier with no satchel. I found three OF MY OUTGOING letters in the street in front of my neighbor's house. When I saw the carrier was just across the street still doing deliveries, I asked him where was his satchel? He said he didn't have one. When I asked how my outgoing mail, which I was now holding, came to be lying in the middle of the street, that carrier said: "oh wow, those must have fallen out of my pocket. Sorry." I originally reported this to Carrie Mannon. This young carrier's apathy and disrespect was blatant, and he didn't seem to care, or at all proud to be a USPS carrier. What happened to the pride of the mail service?
Great customer service, USPS. Way to go, Andre...you're as incompetent as your supervisor!
So here is a list of the social skills Supervisor Carrie Mannon displayed during our phone conversation on September 2, 2016: argumentative, apathetic, unapologetic, condescending, and impatient. Carrie Mannon does NOT demonstrate the attributes of a USPS worker, let alone a supervisor!
Since moving to High Country Villas in March of 2016, my wife and I have experienced a couple of disturbing Encinitas mail carrier-related incidents.
I don't get what's with the one star reviews... it's a post office with a service center and two self help kiosks. I went to ship a package and was worried about the wait since it was close to the Christmas holiday but I was in and out in less than ten minutes. USPS has flat rate boxes that are easy to use and way cheaper than UPS.
Efficient, helpful service. Much better amenities than many other post offices. We are fortunate to have such a service-oriented post office locally.
Are we the only postal customers enduring weird things with the Encinitas mail service??
I love this branch! I recommend we care for our postal workers!
United States Postal Service is a US Post Office based in Encinitas, California. United States Postal Service is located at 1150 Garden View Rd, Encinitas, CA 92024, USA.
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